Privacy Policy

Keshnir Consulting LLC ("Keshnir," "We," "Us," or "Our") is a managed IT services provider (MSP) based in Acworth, Georgia, USA. We serve small and medium-sized businesses in Cobb County and the greater Atlanta metro area, providing managed IT support, cybersecurity, cloud solutions, networking, and technology consulting.

Our principal place of business is located in Acworth, Georgia. You can reach Us at:

This Privacy Policy applies to all personal information collected by Keshnir Consulting LLC through:

• Our website at keshnir.com and any associated subdomains;
• Communications with Us by phone, email, or contact form;
• Proposals, quotes, orders, and service agreements; and
• The delivery of managed IT services, technical support, and consulting engagements.

This Policy does not apply to third-party websites, services, or platforms that We may link to or integrate with. Please review those providers' own privacy policies when engaging with them.

We collect information in two broad categories:

Information You Provide Directly

• Contact details: Name, job title, company name, business address, phone number, and email address.
• Account and billing information: Payment method details (processed through our secure payment providers — We do not store full card numbers), billing address, and purchase history.
• Service request content: Descriptions of technical issues, screenshots, system details, and any other information You share when submitting a support ticket or service request.
• Contractual information: Data included in proposals, quotes, signed agreements, or order forms.
• Communications: Records of emails, phone calls, chat messages, and any other correspondence between You and Us.

Information Collected Automatically

• Website usage data: IP address, browser type and version, operating system, referring URL, pages visited, and time spent on pages.
• Device information: Device type, screen resolution, and browser settings.
• Cookies and similar technologies: See Section 10 for details.

Information Collected in the Course of Service Delivery

As an MSP, We may access or process the following in the course of providing managed IT services to Your organization:

• Network configurations, system logs, device inventories, and IT infrastructure details;
• Employee usernames, system credentials (held in secure password management tools), and access levels — only as necessary to fulfill Our service obligations;
• Business-related data encountered while troubleshooting or administering systems.

We collect information through the following means:

• Directly from You when You contact Us, request a quote, sign an agreement, submit a service request, or communicate with Our team;
• From Our website through contact forms, inquiry forms, and automated analytics tools;
• Through remote monitoring and management (RMM) tools installed on Your devices and network infrastructure in order to monitor system health and deliver managed services;
• From third parties such as credit reporting agencies (when assessing credit terms), referral partners, or other service providers acting on Your behalf; and
• Automatically via cookies, web server logs, and similar tracking technologies when You visit Our website.

We use Your information for the following purposes:

Service Delivery & Operations

• To provide, manage, and improve the managed IT services, cybersecurity solutions, and consulting You have engaged Us for;
• To process quotes, proposals, orders, and invoices;
• To respond to and resolve service requests and technical support tickets;
• To install, configure, and maintain software, hardware, and network systems on Your behalf; and
• To communicate with You about service updates, maintenance windows, and security incidents.

Business Administration

• To manage Our client relationship, including maintaining accurate records of services rendered;
• To process payments and manage billing and collections;
• To conduct credit checks when extending payment terms; and
• To fulfill Our legal, regulatory, and compliance obligations, including HIPAA, PCI-DSS, and SOC 2 requirements where applicable to Your engagement.

Marketing & Communications

• To send You service updates, newsletters, or information about Our offerings — only where You have provided consent or where we have a legitimate business interest to do so; and
• To request reviews or testimonials (We will always identify ourselves when doing so).

You may opt out of marketing communications at any time by replying "unsubscribe" to any email or by contacting Us directly.

Security & Compliance

• To protect against unauthorized access, data breaches, fraud, and other security threats;
• To monitor Our systems and networks for security incidents; and
• To meet obligations under applicable federal and state laws.

Website Improvement

• To understand how visitors use Our website and to improve the user experience;
• To analyse traffic patterns and page performance; and
• To test and optimize website content and features.

We do not sell Your personal information. We do not share Your information with third parties for their own marketing purposes.

We may share Your information in the following limited circumstances:

Service Providers & Subcontractors

We may share information with trusted third-party vendors and subcontractors who assist Us in delivering Services to You — such as cloud platform providers, remote monitoring tool vendors, cybersecurity partners, and software distributors. These parties are required to protect Your information and may only use it as directed by Us.

Providers Used on Our Website

Our website relies on the following third-party providers, each of which may process limited personal information on Our behalf. Each provider handles Your information under its own privacy policy:

• Cloudflare, Inc. — We use Cloudflare Turnstile on Our contact form to verify that submissions come from a human rather than an automated script. Turnstile processes technical signals such as Your IP address and browser characteristics to perform that check.
• LeadConnector / HighLevel, Inc. — We use a hosted chat widget and lead-management platform to receive and respond to inquiries submitted through Our website. Information You enter into the chat widget or Our forms — such as Your name, email address, phone number, and message — is processed and stored by this provider on Our behalf.
• Growably — We use Growably in connection with the delivery and management of the above website and lead-capture functionality.
• Microsoft Corporation — When You book a consultation, You are directed to Microsoft Bookings. Any scheduling details You provide there are processed by Microsoft under Microsoft's privacy terms.

We do not authorize any of these providers to use Your information for their own marketing purposes.

Third-Party IT Providers on Your Behalf

With Your authorization, We may share relevant information with Your internet service provider, software vendors, or other third-party providers in order to manage Your services, open support tickets, or resolve technical issues on Your behalf.

Credit & Financial Verification

We may share limited information with credit reporting agencies when assessing Your eligibility for extended payment terms, as disclosed in Our Terms & Conditions.

Legal Requirements

We may disclose Your information where required to do so by law, court order, or government authority, or where We believe in good faith that disclosure is necessary to protect Our rights, Your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, asset sale, or transfer of Our business, Your information may be transferred to a successor entity. We will notify You of any such change and the privacy practices of the successor.

We retain Your personal information for as long as is reasonably necessary to:

• Maintain an active client relationship and deliver ongoing Services;
• Comply with Our legal, regulatory, tax, and accounting obligations;
• Resolve disputes and enforce Our agreements; and
• Meet the requirements of applicable frameworks such as HIPAA, PCI-DSS, and SOC 2, where relevant.

When information is no longer needed, We will securely delete or anonymise it in accordance with Our internal data retention schedule. Records related to active or recently completed service agreements are typically retained for a minimum of seven (7) years, consistent with Georgia business records retention requirements.

Information obtained through remote monitoring tools on Your systems remains on Our platforms only for as long as Our service agreement is active, or as otherwise agreed, and will be purged upon termination of the engagement.

We take the security of Your information seriously. As a cybersecurity-focused MSP, We implement administrative, technical, and physical safeguards consistent with industry best practices, including:

• Encryption of data in transit (TLS/SSL) and at rest where applicable;
• Multi-factor authentication (MFA) for access to systems holding client data;
• Role-based access controls limiting data access to authorized personnel only;
• Regular security assessments, vulnerability scans, and patch management;
• Secure, audited remote access tools for client system administration; and
• Documented incident response procedures.

Depending on Your location and applicable law, You may have the following rights with respect to Your personal information. To exercise any of these rights, please contact Us at the details in Section 14.

We will respond to verifiable requests within a reasonable time frame, and no later than thirty (30) days unless the complexity of the request requires additional time, in which case We will notify You. We will not discriminate against You for exercising any of these rights.

Please note that certain information may need to be retained to fulfill Our legal obligations or to complete a transaction You have requested, even if You request deletion.

Our website uses cookies and similar tracking technologies to enhance Your browsing experience and help Us understand how the site is used. A cookie is a small text file placed on Your device when You visit a website.

Types of cookies We may use:

• Essential cookies: Required for the website to function properly, such as session management and security tokens. These cannot be disabled.
• Security cookies: Set by Cloudflare Turnstile to distinguish human visitors from automated scripts when You submit Our contact form.
• Chat & inquiry cookies: Set by Our LeadConnector chat widget to maintain Your conversation and associate Your inquiry with any reply We send.
• Analytics cookies: If and when We enable website analytics, these help Us understand visitor behavior, traffic sources, and page performance. They are anonymized and aggregated where possible. We will update this Policy before enabling any analytics provider that identifies You individually.
• Preference cookies: Remember Your settings and choices to improve Your experience.

You can control or disable non-essential cookies through Your browser settings. Disabling cookies may affect certain features of Our website. Most browsers also allow You to delete existing cookies through their settings menus.

We do not use cookies to serve targeted advertising, and We do not allow third-party advertising networks to place cookies on Our website.

Our website may contain links to third-party websites, tools, or platforms — such as software vendor portals, industry resources, or partner sites. We have no control over the content or privacy practices of those sites and are not responsible for their policies. We encourage You to review the privacy policies of any third-party sites You visit.

Our Services are intended exclusively for businesses and their authorized representatives. We do not knowingly collect personal information from individuals under the age of 13. If We become aware that we have inadvertently collected personal information from a child under 13, We will promptly delete that information. If You believe We have collected such information, please contact Us immediately.

We may update this Privacy Policy from time to time to reflect changes in Our practices, technology, legal requirements, or other factors. When We do, We will update the "Effective Date" at the top of this page and, where material changes are made, We will provide notice through Our website or by direct communication to active clients.

We encourage You to review this Policy periodically. Continued use of Our Services or website after any update constitutes Your acceptance of the revised Policy.

If You have any questions, concerns, or requests regarding this Privacy Policy or how We handle Your personal information, please reach out to Us. We are committed to addressing Your concerns promptly and transparently.